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Integrating Drupal and Zendesk

Posted by Gigi Anderson on Sep 10, 2015
This is the second and final installment in our series covering Acquia Global Support Team’s third-party API integration with Zendesk (part one covered Five Ways to Leverage Third-Party APIs: The Drupal-Zendesk Integration).  Acquia’s Drupal-Zendesk integration allowed them to build an expert Help...
Posted by Gigi Anderson on Aug 20, 2015
When Acquia’s Global Support Team outgrew their ticketing system in 2013, it was time to make a change. An outdated ticketing system was taxing their team and compromising their ability to support customers. In addition to lacking the core functionality required to meet increasing customer...