Kenny Silanskas, Acquia's Tier 1 Team Manager, has a passion for getting Drupal right that rubs off on his team – Acquia's crew of frontline Client Advisers. They are in the happy position of being able to train client-developers in best practices, choosing and using the right Drupal modules, how to use the open source process, and more. Kenny says, "The Support Department gives Drupal sites the TLC they need." All of this results in happier and more successful Drupal users and a healthier Drupal project.
Supporting Acquia Support
Keeping his team happy and on track is quite a challenge, considering he himself describes a typical day in Support as "One large forest fire from dawn till dusk ... in any time zone ... We wake up on fire and go to bed on fire," Kenny laughs at this point, "and dream on fire ... But that's the job that we love and that's what we do."
"What we provide here is so different from consumer-level support, it's a step above that. There's a heavy level of involvement with our customers and a heavy commitment to them."
From partner to Acquian
After working for an Acquia partner and being laid off in 2009, Kenny got a call from a recruiter who said, "Hey, you're webkenny!" ... "Have you ever heard of Acquia?" :-) Nine interviews later, an Acquian was born!
"I learned large sites while I was here." Now Kenny is one of Acquia's go-to experts on site performance. Kenny's job lets him expand his technical knowledge and use his people skills to provide top-notch technical support. "Acquia has really grown my knowledge as well as my career." Being at Acquia has also allowed him to flourish as a presenter in the Drupal and technical communities, too. He gets to combine his stage skills with what he knows to create compelling teaching experiences and spread the word about Drupal.
A career from cold to hot
From being a ColdFusion developer, Kenny moved to PHP in 2007, and heard about Drupal in 2008. From there, he got a Drupal job and went to his first DrupalCon in Washington D.C. in 2009. By 2011, he was presenting his own sessions at Drupal events, including at DrupalCon London. He even appeared as a guest star in the opening session there.
What we didn't talk about
Kenny is an amazing singer and performer. I've included some excerpts of his London performance in this podcast ... listen right to the end for more!