Lynette Miles has worked for fifteen years in professional software technical support, and during that time, she has done everything from respond to customer issues (via phone, email, and ticketing systems) to writing and editing documentation for corporate software. She has also spent entirely too much time building and maintaining technical support knowledge bases for customers and support team members. She became involved with Drupal after attending DrupalCon Brussels and DrupalCon Barcelona with her husband and became tired of listening to him talk about how active his issue queue was. She now spends her professional time working with developers and creating resources for the Acquia Help Center. She actively maintains that she is not a coder, stating, "I have people for that." Lynette is a gamer, a spinner, and a knitter. She has cheerfully created her own Drupal hats based on Emma Jane Hogbin's pattern, complete with glow-in-the-dark faces. Most of her time is spent ensuring that her and Earl's kids (also Drupalcon fixtures) learn the proper way to work with Drupal: "Don't hack core!"