In this fifth installment of our series on conversational usability, our focus shifts to conversational usability and the process of evaluating and improving conversational interfaces that often differ significantly from the visual and physical interfaces we normally use to test with end users.
Preston So has been a web developer and designer since 2001, a creative professional since 2004, and a Drupal developer since 2007. As Director of Research and Innovation at Acquia, Preston leads Acquia Labs, the innovation lab featured in international press such as VentureBeat and ZDNet, and new open-source and research initiatives.
Previously, Preston managed the Entertainment Weekly website and led its development team at Time Inc. He also contributed to the Spark initiative in the Drupal project, co-founded the Southern Colorado Drupal User Group (est. 2008), and operated an award-winning freelance web and print design studio. While at university, Preston directed the most recent redesign of The Harvard Crimson's online edition, producing the first student-designed responsive college newspaper website in the Ivy League.
Preston has presented keynotes at conferences on three continents in multiple languages and speaks around the world about diverse topics such as decoupled Drupal, responsive design, front-end development, user experience, and open-source innovation.
Recent Blog posts
In this fourth installment of our series on conversational usability, we're turning our attention to conversational content strategy, an underserved area of conversational interface design that is rapidly growing due to the number of enterprises eager to convert the text trapped in their websites into content that can be consumed through voice assistants and chatbots.
In this third installment of our series on conversational usability, we look at conversational design, an already well-explored area that is still burgeoning with emerging best practices.
In this second installment in our series on conversational usability, we dive into a relatively overlooked area of conversational interfaces that can have an outsized impact on the eventual user experience that results: information architecture.
To kick off 2019 properly, the Experience Express is taking a break from Drupal and web development to consider an oft-forgotten component of new digital experiences in the conversational
Although JSON Web Tokens (JWT) is a younger specification than its more well-established cousin, OAuth 2.0 Bearer Token authentication, JWT has been adopted by quite a few in the Drupal community due to its relative simplicity. In this installment, we explore JSON Web Tokens and how this authentication mechanism can benefit your decoupled Drupal architecture.
Over the last few years, I have had the privilege of sharing insights and tutorials on decoupled Drupal, which was originally unknown territory with shifting sands but today is a widely adopted approach, including by some of Acquia's most influential customers. Nonetheless, the relative unavailability of developer-focused resources that are both authoritative and current has hindered architects' and developers' ability to evaluate and explore decoupled Drupal for themselves.
Luckily, next month, my new book Decoupled Drupal in Practice will be officially on the market.
Though there was no DrupalCon Europe this year, the European Drupal community stepped up and organized their own conference, Drupal Europe, in Darmstadt, Germany last month. An incredibly successful gathering held in the Darmstadtium venue, a beautiful convention center in the center of this college town, Drupal Europe demonstrated the unique power that grassroots initiatives can have in our open-source community.
Experience Express in Lisbon: Forging the Future of Drupal Architectures and Initiatives at Drupal Developer Days
In Lisbon, steep slopes and sweeping vistas towering over placid waters and crowded ports characterize the topography of one of the most beautiful cities in Europe.
This year, the Portuguese capital played host to Drupal Developer Days, possibly the most important event for developers specializing in Drupal. Held at the University Institute of Lisbon, it was a conference not to be missed, with innumerable insights from Drupal core contributors and maintainers.