Preston So

Recent Blog posts

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Building Usable Conversations: Conversational Usability Testing

Posted on Wednesday, February 13, 2019 - 10:31

In this fifth installment of our series on conversational usability, our focus shifts to conversational usability and the process of evaluating and improving conversational interfaces that often differ significantly from the visual and physical interfaces we normally use to test with end users.

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Building Usable Conversations: Conversational Content Strategy

Posted on Monday, February 11, 2019 - 09:34

In this fourth installment of our series on conversational usability, we're turning our attention to conversational content strategy, an underserved area of conversational interface design that is rapidly growing due to the number of enterprises eager to convert the text trapped in their websites into content that can be consumed through voice assistants and chatbots.

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Building Usable Conversations: Effective Conversational Design

Posted on Thursday, January 31, 2019 - 10:39

In this third installment of our series on conversational usability, we look at conversational design, an already well-explored area that is still burgeoning with emerging best practices.

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Building Usable Conversations: Conversational Information Architecture

Posted on Monday, January 28, 2019 - 10:47

In this second installment in our series on conversational usability, we dive into a relatively overlooked area of conversational interfaces that can have an outsized impact on the eventual user experience that results: information architecture.


Building Usable Conversations: How to Approach Conversational Interfaces

Posted on Friday, January 18, 2019 - 09:49

To kick off 2019 properly, the Experience Express is taking a break from Drupal and web development to consider an oft-forgotten component of new digital experiences in the conversational

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Decoupled Drupal Authentication with JSON Web Tokens

Posted on Monday, December 10, 2018 - 11:41

Although JSON Web Tokens (JWT) is a younger specification than its more well-established cousin, OAuth 2.0 Bearer Token authentication, JWT has been adopted by quite a few in the Drupal community due to its relative simplicity. In this installment, we explore JSON Web Tokens and how this authentication mechanism can benefit your decoupled Drupal architecture.

Decoupled Drupal in Practice

GraphQL in Drupal: An Exclusive Excerpt from the Forthcoming Book, Decoupled Drupal in Practice

Posted on Thursday, October 18, 2018 - 15:02

Over the last few years, I have had the privilege of sharing insights and tutorials on decoupled Drupal, which was originally unknown territory with shifting sands but today is a widely adopted approach, including by some of Acquia's most influential customers. Nonetheless, the relative unavailability of developer-focused resources that are both authoritative and current has hindered architects' and developers' ability to evaluate and explore decoupled Drupal for themselves.

Luckily, next month, my new book Decoupled Drupal in Practice will be officially on the market.


Decoupled Drupal Authentication with OAuth 2.0

Posted on Thursday, October 11, 2018 - 08:48

Perhaps the most critical component of any decoupled Drupal architecture is a robust authentication mechanism that protects data transmitted between a Drupal site and API consumers like JavaScript


Experience Express in Darmstadt: Celebrating Drupal 8's Most Important Release Yet

Posted on Thursday, October 4, 2018 - 12:52

Though there was no DrupalCon Europe this year, the European Drupal community stepped up and organized their own conference, Drupal Europe, in Darmstadt, Germany last month. An incredibly successful gathering held in the Darmstadtium venue, a beautiful convention center in the center of this college town, Drupal Europe demonstrated the unique power that grassroots initiatives can have in our open-source community.


Experience Express in Lisbon: Forging the Future of Drupal Architectures and Initiatives at Drupal Developer Days

Posted on Thursday, July 12, 2018 - 10:47

In Lisbon, steep slopes and sweeping vistas towering over placid waters and crowded ports characterize the topography of one of the most beautiful cities in Europe.

This year, the Portuguese capital played host to Drupal Developer Days, possibly the most important event for developers specializing in Drupal. Held at the University Institute of Lisbon, it was a conference not to be missed, with innumerable insights from Drupal core contributors and maintainers.

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