Experience Express

voice image
Posted by Preston So on Feb 28, 2019

In this final installment of our series on conversational usability, we dig into a case study that brings together all of the ideas and best practices we have discussed so far: the Ask GeorgiaGov skill built by the Acquia Labs team for Digital Services Georgia.

voice image
Posted by Preston So on Feb 13, 2019

In this fifth installment of our series on conversational usability, our focus shifts to conversational usability and the process of evaluating and improving conversational interfaces that often differ significantly from the visual and physical interfaces we normally use to test with end users.

voice image
Posted by Preston So on Feb 11, 2019

In this fourth installment of our series on conversational usability, we're turning our attention to conversational content strategy, an underserved area of conversational interface design that is rapidly growing due to the number of enterprises eager to convert the text trapped in their websites into content that can be consumed through voice assistants and chatbots.

voice image
Posted by Preston So on Jan 31, 2019

In this third installment of our series on conversational usability, we look at conversational design, an already well-explored area that is still burgeoning with emerging best practices.

voice image
Posted by Preston So on Jan 28, 2019

In this second installment in our series on conversational usability, we dive into a relatively overlooked area of conversational interfaces that can have an outsized impact on the eventual user experience that results: information architecture.

talking
Posted by Preston So on Jan 18, 2019

To kick off 2019 properly, the Experience Express is taking a break from Drupal and web development to consider an oft-forgotten component of new digital experiences in the conversational space.

experience express graphic
Posted by Preston So on Dec 10, 2018

Although JSON Web Tokens (JWT) is a younger specification than its more well-established cousin, OAuth 2.0 Bearer Token authentication, JWT has been adopted by quite a few in the Drupal community due to its relative simplicity. In this installment, we explore JSON Web Tokens and how this authentication mechanism can benefit your decoupled Drupal architecture.

authentication
Posted by Preston So on Oct 11, 2018

Perhaps the most critical component of any decoupled Drupal architecture is a robust authentication mechanism that protects data transmitted between a Drupal site and API consumers like JavaScript applications and native mobile applications.

Darmstadt
Posted by Preston So on Oct 04, 2018

Though there was no DrupalCon Europe this year, the European Drupal community stepped up and organized their own conference, Drupal Europe, in Darmstadt, Germany last month. An incredibly successful gathering held in the Darmstadtium venue, a beautiful convention center in the center of this college town, Drupal Europe demonstrated the unique power that grassroots initiatives can have in our open-source community.

lisbon
Posted by Preston So on Jul 12, 2018

In Lisbon, steep slopes and sweeping vistas towering over placid waters and crowded ports characterize the topography of one of the most beautiful cities in Europe.

This year, the Portuguese capital played host to Drupal Developer Days, possibly the most important event for developers specializing in Drupal. Held at the University Institute of Lisbon, it was a conference not to be missed, with innumerable insights from Drupal core contributors and maintainers.