Brian Mudola Kipiama

ICT User Support Intern University of Nairobi

As an ICT User Support intern, I provide efficient technical assistance and ensure smooth user experiences. With expertise in troubleshooting, IT infrastructure management, and user training, I excel in resolving hardware and software issues across various systems. My commitment to customer service and continuous learning helps me deliver high user satisfaction and operational efficiency.

Key Skills: - Technical Support & Troubleshooting - IT Infrastructure Management - User Training & Documentation - Network Configuration & Maintenance

Professional Experience: - Delivered comprehensive ICT support, resolving technical issues efficiently. - Managed IT infrastructure for optimal performance and security. - Conducted user training and created documentation to enhance knowledge.

Education & Certifications - Bachelor’s Degree in Information Technology - CompTIA A+, Network+, or similar certifications

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