In this fifth installment of our series on conversational usability, our focus shifts to conversational usability and the process of evaluating and improving conversational interfaces that often differ significantly from the visual and physical interfaces we normally use to test with end users.
Due to the unique complexities and the striking diversity of conversational interfaces, from voice assistants to interactive chatbots to run-of-the-mill messaging bots,…
In this fourth installment of our series on conversational usability, we're turning our attention to conversational content strategy, an underserved area of conversational interface design that is rapidly growing due to the number of enterprises eager to convert the text trapped in their websites into content that can be consumed through voice assistants and chatbots.
For those working with content management systems like Drupal, a content strategy that cuts across…
In this third installment of our series on conversational usability, we look at conversational design, an already well-explored area that is still burgeoning with emerging best practices.
Conversational design introduces complexity that can be challenging for even the most steeled organizations. Introduce the wildcard factor of voice assistants, and things become more difficult still. After all, in voice-driven interfaces, rather than designing on a visual or physical…
If you’ve been reading about new -- and promised -- easy-to-use page builders, you many not be aware that the Drupal community has been working on a super ambitious visual design tool, Layout Builder, that will be included in the next version of Drupal, Drupal 8.7, scheduled to be released this Spring, 2019.
The Layout Initiative, under development for more than a year, is creating a content tool with dramatically more power and flexibility than comparable systems.…